No Custom Work
Honest, unfiltered conversations about running productized agencies — onboarding, pricing, AI, hiring, and the systems that let you grow without doing everything manually.
Subscribe in your favorite podcast app or browse episodes below.
Ep. 3 · June 3, 2026 · 00:36:06
The Unscalable Stuff We Do That Big Companies Can't
We get into what we're actually building and trying at Wayfront right now, and a lot of it is stuff that makes zero sense at scale. Free merch we ship to trial users and our best customers. A phone number field on the trial form where Chris personally reaches out to help set up your account. None of it is really profitable, but it's the personal stuff bigger companies can't be bothered with, and that's kind of the point. We also talk through building AI agents into the app versus relying on rigid if-this-then-that rules, why we cut AI buzzwords from the homepage, and the months-long saga of our site still not being indexed on Google.
Watch on YouTubeEp. 2 · May 20, 2026 · 00:44:58
Most AI Advice for Agencies Is Noise. Here's What Isn't.
Alex and Chris talk through how agency owners can stop feeling overwhelmed by every new AI tool and tactic, and focus on the small handful of things that actually move the needle in 2026. They get into why MCP is the one piece of AI infrastructure worth adopting now, why llms.txt and an "info for AIs" page can change how AI tools recommend you, how Claude Skills on GitHub are quietly becoming one of the best lead magnets for agencies, and where AI still can't be trusted (hint: anything client-facing). They also share how they built a free agency analytics tool inside Wayfront in days, replacing what used to take months.
Watch on YouTubeEp. 1 · April 27, 2026 · 00:46:47
Agencies Don't Need 20 People Anymore
We talk about what's actually changing inside agencies right now. Our AI agent buddy switched to Hermes, got a Slack integration, and is now pre-triaging tickets through MCP. We also get into why agencies are reducing headcount without losing output, why the line between agency and SaaS is getting blurry, and the Duolingo cautionary tale of going full AI too early.
Watch on YouTube