Dunning Management
Dunning management is the automated process of handling failed or overdue payments. It includes retrying payment methods, notifying clients of issues, and reducing churn by resolving billing problems efficiently.
Example
If a client’s payment fails for a monthly service, the system can automatically retry the card and send a follow-up email to the client so they can update their billing information.
Related terms
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Client Not Paying Invoice: A Practical Guide for Agency Owners
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